Failed: Account Restore Failed: “clean: Cannot cleanup top level directory: – Knowledgebase


Failed: Account Restore Failed: “clean: Cannot cleanup top level directory:

While restoring the full cPanel backup file in ‘tar.gz’ format from
WHM >> Backup >> Restore a Full Backup/cpmove File, I was getting the error message as below –

Failed: Account Restore Failed:“clean: Cannot cleanup top level directory:
“/cpanelpkgrestore.TMP.work.3x9vXyS3”. at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager.pm line 668.
”Took the liberty to check the line 668
in ArchieveManager.pm and it corresponds to the following codes string:

Solution –

Please check the backup file location. It should be present under /home directory of the server. 

After moving the backup file, it worked for me. 

(In my case it was under temp directory of the server.)

Also Read

Powered by WHMCompleteSolution

Leave a Comment

Your email address will not be published. Required fields are marked *

Open chat